Receptionist june 2010 present responsible for meeting and greeting visitors and providing them with a fist class customer service. Apply to receptionist, hotel receptionist, front desk agent and more. Visit payscale to research hotel receptionist hourly pay by city, experience, skill, employer and more. Receptionists assume the responsibility of receiving visitors to an organization in person. Find out the core skills needed to work at a hotel. Operate computer programs and multiline phone systems. Hotel receptionist front of house job description general description the hotel receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel s vision and values on customer satisfaction. Hotel receptionist cv template, greeting guests, personal skills, customer service. Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests.
Receptionist job description and person specification position details. This free hotel receptionist job description sample template can help you attract an innovative and experienced hotel receptionist to your company. Receptionist the post holder needs to be able to demonstrate the following core competencies to a high level and use these to the full in their work. We make the hiring process one step easier by giving you a template to simply post to our site. Front desk late shift check list for receptionists user guide you may have used check lists before and do not require help from a user guide please feel free to continue and use the form starting on the next page below. However, if you believe you have what the healthcare communities require, you can write a resume and use it for job seeking. Given my background in hospitality and talent for customer care, i feel i am in a great position to make a positive impact with the norwood lodge. Hotel receptionist resume sample objectives, skills. Save your documents in pdf files instantly download in pdf format or. They must be able to multitask and remain calm under pressure.
Receptionist job description template the job description you post will affect the type of people who apply for the open position with your company, and ultimately who you decide to hire. Feel free to revise this description to meet your specific duties and requirements. Receptionist job description sample this receptionist job description sample can assist you in creating a job application that will attract candidates who are qualified for your front desk job. Front desk early shift check list for receptionists user guide you may have used check lists before and do not require help from a user guide please feel free to continue and use the form starting on the next page below. A receptionist has many duties and responsibilities that are a part of hisher job description. Greeting guests and customers and answering phones are core responsibilities. Job description hotel receptionistfront of house general description the hotel receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel s vision and values on customer satisfaction. Before anything, the receptionist must be presentable in terms of tidiness. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. The hotel receptionist is the first point of contact between the organization and the guest. Apply to front desk agent, receptionist, hotel receptionist and more. Night auditor is responsible for closing the hotels sales for the day. This is more important than having a great deal of direct experience of the job content, and we will be looking for.
Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Receptionist job description job description examples. Receptionist job description duties, responsibilities. The main purposes of the hotel reception areas staff are to respond courteously to guests. Hotel receptionistfront of house job description general description the hotel receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotels vision and values on customer satisfaction. Job description position office receptionist department administrative report to financial officer general summary provides administrative support functions related to the activities and operations of integrated security solutions, inc. You can use this list of receptionist duties to create a jobwinning resume and cover letter for the receptionist position. This pivotal job function requires a range of skills to successfully perform all the activities associated with a receptionist position. Almost every office needs a capable receptionist to handle the outwardfacing aspects of its operation. Job description hotel receptionistfront of house general.
Hotel receptionist resume sample objectives, skills, duties. You could also move into different areas of hotel work, like events, sales, personnel or accounts. You are the face of the hotel so having a friendly and courteous manner is vital. Nov 29, 2018 receptionist duties can vary from one job to another, but there are skills and qualities of a receptionist common to all positions. Complete basic cashier and bookkeeping responsibilities. By definition, a receptionist is the first person to be seen by a visitor to any business. His hair must be nicely combed, face and clean, uniform tidy. Welcomes patients and visitors to the medical office by greeting patient and visitors in person and on the. Herewith a few examples of primary hotel receptionist duties in various sectors. Meeting with different people means meeting with people who talk differently. Hotel front desk agent job description ultimate guide. Position description and essential functions receptionist. Receptionist positions can be entrylevel jobs, or they can require experience. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility.
The receptionist, reporting to the vice president of human resources, will be responsible for answering incoming calls, directing calls to appropriate staff, mail distribution and providing additional clerical support. Receptionist job description sample monster hiring. Also check our job interview tips and be prepared to answer some of. Welcomes patients and visitors to the medical office by greeting patient and visitors in.
A check list is meant to help you be more organised. Front desk night auditor night cashier job description. You might decide to move outside the hospitality industry into related areas like customer service and administration. While performing the duties of this job, the employee is regularly required to sit. In order to ensure your professional resume will support your goals, use this receptionist job description to inform what you should highlight on your resume. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for.
The receptionist is the first point of contact for the entire. For all you hotel receptionists, here are the most commonly used expressions youll need to communicate with your international guests. An approach to front office and reception training. This receptionist job description template can be customized for medical, hotel, or another front desk job. Front desk early shift check list for receptionists user guide you may have used check lists before and do not require help from a user guide please feel free to continue and use the form starting on the next page below purpose of a check list. Job description for hotel night auditor in hotel and also for other hotel job descriptions. Typical hotel receptionist resume examples highlight problemsolving abilities, good verbal and written communication skills, computer literacy, and a polite attitude.
Receptionist job description example job description and. You cannot be a receptionist if you dont know how to talk to people. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. Though certain tasks vary depending on the sector of employment, the rest are more or less the same.
Hotel receptionist training is very important because it is the receptionist who first faces the customer or client. Welcoming guests to the hotel in a polite, friendly and helpful manner. For instance, they may greet these arrivals with refreshments and make sure that complimentary items are ready for them in their room. Unless you value relationships, you may not work best as a receptionist in a medical environment. Job description hotel receptionistfront of house general description the hotel receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotels vision and values on customer satisfaction. Pdf duties and responsibilitie of hotel staff vivek surya. Responsible for providing efficient reception for guests, including check inout and answering phones. Writing a great job sketch is imperative when you are trying to attract friendly, organized individuals who will fit with your team and be the front line of. Hotel receptionist job description best job interview. A first impression is very important, whether a guest will think high of the hotel will depend on whom he met and how he was treated upon check in by receptionist. Simpson, i am pleased to submit my resume for consideration for the available hotel receptionist with your team. In this article we shall take a look at the qualities of a receptionist. Front desk receptionist resume samples velvet jobs.
Receptionist job description template mightyrecruiter. It is the receptionist whom clients will approach in the first place, regarding any information about the hotel. The main duties and tasks that are mentioned on the hotel receptionist resume include managing reservations and checking out guest process, confirming reservations and explaining hotel amenities and services to customers, arranging and sending luggage to guests room, handling. In our previous article entitled the duties of a receptionist we took a look at who a receptionist is and the most common duties of a receptionist. Depending on the nature of the organization, receptionist job description varies. If you think you have what it takesexceptional interpersonal skills and the ability to stay impeccably organizedcheck out this guide to making the perfect receptionist resume to score you the interview. This hotel receptionist job description provides all the information you need to gain an indepth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Current job listings commonly included the following duties among the core responsibilities of a hotel receptionist. Appendix c 200506 manpower survey on the hotel industry hotel industry job. Responsible for running reports required by front desk manager. Receptionist job description career advice irishjobs. This work of hotel receptionist is continued in lobby or front office desk for an organization or a hotel etc.
The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. In this article well show you a good hotel receptionist resume example and inspire you with some ideas on what you can write in the objective, skills, duties and responsibilities sections. Alternatively, they receive clients through phone calls and attend to them appropriately. Job description position office receptionist department. When you are applying for hotel receptionist role, you need a killer resume document to ensure that you land at the top of the application stack. Front desk early shift check list for receptionists. Our hotel receptionist resume sample below is packed with information and examples to help you create an interviewwinning application. As a hotel receptionist, your job isnt only to greet guests but also to make them feel welcome. Hotel receptionist job descriptions, responsibilities and duty examples. The common responsibilities include carrying out checkin and checkout duties, controlling both online and phone reservations, and giving clients accurate information regarding payment methods as well as verification of their credit card data. For instance, receptionists in hospitals and doctors offices may gather patients personal information and direct patients to the waiting. The primary role of a receptionist is to perform administrative and coordination tasks at the front desk of an office or work department. Free hotel receptionist job description sample template.
Document resume ed 039 473 ac 008 030 title front office. Make sure to add requirements, benefits, and perks specific to the role and your company. Also in charge of maintaining a pleasant and welcoming, but efficient and professional reception area. Some employers may require national 45 qualifications scqf level 45 and highers scqf level 6. Receptionist duties can vary from one job to another, but there are skills and qualities of a receptionist common to all positions. Receptionist duties have expanded to include a number of other functions as companies consolidate work tasks and responsibilities to create more efficient staffing practices. To meet and exceed guest expectations through consistent delivery of service levels in line with brand requirements. To undertake general office duties, including correspondence, emails, filing and. Front desk early shift check list for receptionists user. Hotel receptionist personal summary a courteous, polite and well spoken hotel receptionist who is highly efficient and has excellent organisational skills. Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry. Remember, a receptionist is the first person a customer or visitor will meet when they go to a business place. The hotel receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel s vision and values on customer satisfaction.
Hotel receptionist resume sample inspires you with ideas and examples of what do you put in the objective, skills, responsibilities and duties. Reporting to the front desk supervisor the front desk receptionists welcome. A receptionist refers to an employee who takes an office or administrative support position. Write, and understand the primary language used in the workplace. Receptionists must be organized and detailedoriented. Attract the attention of a human resources manager with this hotel receptionist cv template that shows off all of the hospitality skills of a potential employee.
They confirm reservations, explain hotel amenities, give directions to rooms, and produce. Hotel receptionist job description template free ziprecruiter. The points listed below, will give you a clear idea about this career. Complete hotel receptionist job description clearly details the duties and responsibilities of a hotel receptionist. The medical receptionist should understand hisher own limitations, seeking advice and assistance when necessary. Ensured that both the front office manager and reception supervisors were kept uptodate of any relevant feedback from guests and, or, other departments. Hotel receptionists greet incoming guests and welcome them to the hotel.
Specific duties may include, but are not limited to the following. Reputable and upscale hotel chains see a steady flow of guests checking in and out. Youd explain about the hotel s facilities and services like where breakfast is served or when the gym is open. Must be able to speak and understand the primary language used by the guests who visit the hotel. The main duties and tasks that are mentioned on the hotel receptionist resume include managing reservations and checking out guest process, confirming reservations and explaining hotel amenities and services to customers, arranging and sending luggage to guests room, handling complaints.
A successful candidate has excellent customer service and organizational skills. An employer would expect to see specific foundational duties and skillsets within a hotel receptionist resume. No formal education is required for the job, and many candidates highlight hotel management courses in their resumes, besides their high school diplomas. The title receptionist is a person who is employed by a company to receive or greet any patients, guests, customers, clients and visitors etc. To assist in keeping the hotel reception area clean and tidy at all times. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. Serves visitors by greeting, welcoming, and directing them appropriately.
Responsible for checking guests in and out of the hotel. You can get into some hospitality national certificate or national qualification courses scqf 26 with between two and four national 45 qualifications scqf level 45. Reporting to the front desk supervisor the front desk receptionists welcome the guests and assist them during their stays. With experience and qualifications, you may be able to progress to front office manager or hotel manager. Receptionist training prepares them to sell rooms to walkin guests and provides protocol for greeting guests who are part of the hotel s honors or rewards program. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. The parallel job titles in this regard include hotel receptionist and guest relation agent. Must show enthusiasm for the job, the restaurant and the hotel must be considerate, patient and willing to help out fellow employees. Front desk late shift check list for receptionists user guide. Front desk receptionist resume samples and examples of curated bullet points for your resume to help you get an interview. Hotel receptionist job description sample job description. If observed closely, a hotel receptionist acts as the representative of the hotel. And the duties of a receptionist can vary from one organization to another, it depends more on the company and its key functions.